Troubleshooting The Smart Money Livestream for Host Sites


A week before the event, all host sites will receive an email with a link to test the livestream. The test should be run in the same location the stream will be shown live the night of the event.

If you are not the technical person or network administrator for the church we encourage you to get their help in setting up, testing, and running the live stream. We strongly recommend you have a wired (not wireless) connection to the internet. This will ensure that your stream has a constant connection and doesn't cut in and out during the event, especially if you have your Wi-Fi open to attendees.

The stream is live, but the video is not playing. What should I do?

First, try reloading or refreshing the page. Make sure you click the “play” button on the viewer once the page loads. Second, check your internet connection. If neither of these fixes the issue, you may click the “Chat Now” tab to contact one of our online experts.

I can see the video, but there is no audio. What should I do?

Is the problem on the computer receiving the stream, or outputting the audio to the speakers? First, see if you can hear it just through the computer speakers. Check your settings on the computer, the volume console and make sure your web browser volume is not muted. If neither of these fixes the issue, you may click the “Chat Now” tab to contact one of our online experts.